Fraud Operations Manager

As the Fraud Operations Manager at Mercuryo, you will play a pivotal role in safeguarding our platform against fraudulent activities. You will be responsible for designing, implementing, and managing the entire fraud operations process, from strategy development to daily execution. You will build and lead a team of fraud analysts, investigators, and operations specialists, ensuring the effectiveness and efficiency of fraud prevention and detection efforts.

Key Responsibilities:

• Process Design: Design and establish the end-to-end fraud operations process, including fraud prevention, detection, investigation, and mitigation strategies, tailored to the unique challenges of the crypto industry.
• Team Building: Recruit, train, and manage a high-performing fraud operations team, including fraud analysts, investigators, and operations specialists. Foster a culture of continuous improvement, collaboration, and accountability.
• Scheduling: Develop and maintain staffing schedules to ensure 24/7 coverage for fraud monitoring and response, considering different time zones and potential risks associated with markets.
• Reporting: Generate and present regular reports to the Head of Operations, senior management, and other stakeholders on fraud trends, key performance indicators, and the effectiveness of fraud prevention measures.
• Risk Assessment: Continuously assess and monitor emerging fraud risks and market trends, and adjust strategies and tactics accordingly.
• Technology Utilisation: Identify and implement the necessary fraud prevention and detection tools, technologies, and analytics to enhance the efficiency and accuracy of fraud detection.
• Collaboration: Work closely with cross-functional teams, including customer support, compliance, and engineering, to ensure a comprehensive approach to fraud prevention and resolution.
• Compliance: Ensure that all fraud operations activities adhere to relevant regulatory and compliance requirements in the crypto industry.

Qualifications:

• Bachelor's degree in a related field; advanced degree preferred.
• Proven experience in designing and building fraud operations processes from scratch within the crypto industry or a similar sector.
• Strong leadership skills with a track record of managing and developing high-performing teams.
• Deep knowledge of crypto industry fraud trends, tools, and best practices.
• Experience with fraud detection and prevention technologies and analytics.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and presentation abilities.
• Demonstrated ability to work effectively in a fast-paced and dynamic environment.