Job description
In this role, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful customer relationship. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within. This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
What you’ll do
- Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
- Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
- Create launch plans and a roadmap to increase product usage.
- Track implementation progress, participation, product adoption, and account health.
- Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
- Serve as a mentor to the wider Customer Success and Support teams.
- Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
- Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
Minimum requirements
- 6+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem solving skills.
- Excellent consultative skills with experience in end to end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
Ideal candidate
- Strong bias for action, the ability to think big, with insistence on high standards.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies.
Salary and benefits
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Annual Base Salary $88,979 — $134,590.91 USD.
Total rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.
Working model
Flexible Working: We embrace a flexible working model that caters to the diverse needs of our teams. Offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. Some positions may have location requirements to facilitate collaboration or alignment with service regions.
Belonging and accommodations
All offers of employment are contingent upon ability to work legally. Samsara is an inclusive work environment and provides accommodations for applicants with disabilities upon request.
