We are looking for a Digital Operations Engineer to join our growing Product Engineering team. We will make sure that you are not bored at Taxually.
What you'll be doing
- Managing customer and technical incidents across communications channels
- Triaging, diagnosing, and resolving technical incidents
- Communicating fixes with internal and external teams
- Actively contributing to Problem Management
- Building, maintaining, and evolving a bespoke monitoring solution or set of monitoring tools
- Contributing to the collective knowledge of Taxually teams and writing run-book entries
- Visualising application and infrastructure data, reporting on operational KPIs, and linking improvements to outcomes
- Analysing data for product improvements and better user experience (through e.g. in-app guides)
- Proactively improving other areas of technical support (L1 / L3)
- Configuring and integrating digital tools
- Undertaking small projects across the business
What skills will be useful
- Possess extensive SQL knowledge and experience with complex queries
- Strong analytical thinking and problem-solving skills
- Experience in an operational role
- Fantastic communication skills and highly organised
- Fluent/Upper-intermediate English
- Ability to tolerate monotony tasks
- Quick learner with an ambitious and results driven personality
- Experience in scripting languages such as PS
- Knowledge of ITIL (preferable)
- Experience in REST API development and management (preferable)
- Experience with Azure DevOps / Azure Portal (preferable)
- Experience with C#, .Net, and angular.js (preferable)
What you can count on
- A competitive compensation package
- A fully remote-first company (EU time zones preferred). We have people working in Hungary, the UK, Germany, Austria, Romania, China, Argentina and more. We have a physical space in a beautiful central location in Budapest, Hungary.
- Generous programme to outfit your home office. Option for a co-working space stipend in certain cases
- A great company to work at, and an early place in a fast growing, highly profitable scaleup
Ready to apply for this role?
Apply Now →
