WorkOS is looking to continue to build our Developer Success Engineering team. As WorkOS is a technical product made by developers, for developers, Developer Success Engineers are critical to the customer experience. You will be on WorkOS’s front line, talking with developers, building developer relationships, and making the developer experience the best it can be.
You will be the expert on our products and main point of contact between our engineers and developers (customers). You will spend your time communicating with developers, and troubleshooting their issues.
This role is best suited for someone who is technically-minded, empathetic, passionate, and loves solving problems under pressure.
Responsibilities
- Understand and be an expert in WorkOS’s products and code base
- Provide technical advice to developers on best practices for integrating with our API
- Troubleshoot any issues that arise from the developer and diagnose any blockers
- Engage customers for feedback to help shape product development
- Work cross-functionally within the company
- Working hours: UK/EMEA shift
Qualifications
- 2-3 years experience in a technical role with coding experience
- Working with customers on a technical product
- Exceptional verbal and written communication skills
- Passion for educating and breaking down complicated concepts
- Quick learner and relentlessly inquisitive
Benefits
At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and flexible working arrangements.
- Competitive pay
- Substantial equity grants
- Healthcare insurance (Medical, Dental and Vision) for you and your family
- 401k matching
- Wellness and fitness monthly allowances
- Flex vacation policy
- Autonomy and flexibility with remote work
Ready to apply for this role?
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