What you’ll be working on

Handle user inquiries in CRM system clearly, politely, and efficiently.
Resolve issues independently or escalate to product, development or compliance teams when needed.
Spot patterns in user problems and suggest improvements to internal processes and the knowledge base.
Identify and escalate any suspicious activity to the compliance department for further investigation.
Participate in developing the knowledge base (instructions, regulations, rules).
Keep up with platform updates and learn new product features as they’re released.
Contribute to internal documentation and help improve onboarding for new team members.

What we expect from the candidate

Fluent Russian.
Minimum of 1 year of experience in customer service, preferably within the crypto, finance, or e-commerce industries.
Excellent written and verbal communication skills with a keen attention to detail.
Demonstrate honesty, integrity, and a proactive approach to problem-solving.
Ability to stay calm under pressure and handle challenging users respectfully.
Capable of processing up to 150 tickets per day without compromising quality.
Willingness to work 5/2, preferably in the afternoon or evening (CET).

You’ll work on a real product used by thousands of people every day.
You’ll be part of a small, strong team where good ideas are noticed and supported.
We offer room to grow – support team members have moved into compliance, product, and more.
No bureaucracy, no micromanagement – just clear goals and ownership of your work.

Ready to apply for this role?