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Ansvery

Customer Support Specialist

RemoteFull-timeJuniorWorldSupport

Tasks:

  • Excel in supported projects.
  • Help users resolve their issues with game mechanics and app features (no calls, written communication only).
  • Resolve user queries in a fast and effective manner.
  • Respond to reviews in the stores (App Store/Google Play).

Requirements:

  • Fluent in Russian and English (upper intermediate or B2).
  • Excellent written communication skills in Russian and English.
  • Good command of computers, mobile devices, MS Office, messengers, Google services, etc.
  • Detail-oriented, stress resilient, ready to handle a barrage of questions.
  • Have an aspiration for self-improvement, continuous learning and sharing your knowledge with colleagues.
  • Ready to do a small test assignment.
  • Ready for 2x2 shift schedule.

What we offer:

  • Possibility to work remotely.
  • Career progression and realization of personal potential.

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