We are looking for a Customer Support Specialist to join the Bitsgap customer support team. Since most of our clients are from Tier 1 countries, an ideal candidate would be from Asia/LatAm or any other location ready to work night shifts (Moscow time).
What you’ll do:
- Respond to incoming user requests exclusively in written form.
- Provide consultations to users on all aspects of the product and its individual features.
- Process user requests.
- Collect and pass incident information to another team.
- Participate in team projects to improve customer support service (team syncs, community support via Telegram, help with documentation and articles, onboarding calls).
You’re the perfect candidate if you:
- have experience in the crypto industry and are familiar with basic terminology;
- are not afraid of multitasking and enjoy it;
- are stress-resistant and polite;
- are able to improvise in unusual situations.
We expect:
- Fluent Russian and English (B2 or higher).
- Knowledge of other languages (Spanish, Portuguese, Korean, German) is a plus.
- High typing speed without grammar mistakes.
- At least 1 year of experience in customer support or client service.
- Understanding and interest in the crypto trading industry.
- Readiness for routine work and ability to keep yourself productive.
- Willingness to go through intensive training.
