Customer Support Specialist

Position Overview

We’re looking for a Customer Support Specialist to join our team and help shape the experience customers have with Leadfeeder every day. This role is about more than answering questions — it’s about helping customers succeed, building trust through every interaction, and making sure they can unlock real value from the platform.

If you enjoy solving problems, guiding customers with clarity and empathy, and working closely with internal teams to improve the overall customer experience, this is a great opportunity to do meaningful work in a growing SaaS company.

Team Description

We’re a remote-first, international team building the next generation of lead generation technology for B2B marketers. Join us and help redefine how B2B companies generate leads from the signals already happening on their website.

Responsibilities

• Support customers, prospective customers, and partners with Leadfeeder-related questions and requests
• Handle inbound conversations across live chat and email
• Help customers adopt the product more effectively and get stronger outcomes from their usage
• Follow up on open issues and keep cases moving toward resolution
• Collaborate with internal teams to escalate and resolve product or technical issues
• Maintain accurate customer records and keep internal systems and documentation up to date
• Support operational workflows, including reporting, bug coordination, and GDPR-related removal requests during the transition phase
• Contribute to team projects and continuous improvement initiatives that enhance the customer experience

What we're looking for

• Experience in a customer-facing B2B role
• Experience working in a B2B SaaS environment
• Strong written communication skills and confidence supporting customers across chat and email
• Strong follow-through, attention to detail, and a solution-oriented mindset
• A customer-first approach and the ability to communicate with clarity and empathy
• Interest in marketing, sales, and how B2B teams use software to generate pipeline
• Motivation to learn quickly and contribute as part of a collaborative support team

Nice to Have

• Working knowledge of Google Analytics
• Experience with Salesforce or similar sales and marketing tools
• Familiarity with helpdesk or customer management systems
• Knowledge of CRMs, Zapier, APIs, or related integrations
• Experience using a variety of SaaS tools
• Experience supporting or contributing to team projects and cross-functional initiatives

Benefits

• A high performing team that supports each other and celebrates success together
• Flexible working hours as well as the possibility to work fully remotely or in one of our offices or in a hybrid model
• Attractive benefits and rewards
• Team events
• Mental Health support with Auntie