We’re looking for customer support superstars to join our team! This role isn’t just about ticking off tickets and answering emails quickly, this is about delivering outstanding levels of service to our global customers. Our team is fun, kind, and empathetic - if this role and team sound exciting to you, we'd love to chat!
What you'll do:
- Provide our users with an outstanding customer experience — it’s a part of our mission to make Manychat users feel happy whilst using our product
- Analyze and respond to queries via ticketing system (no calls)
- Become a power user of our product to delight the customers
- Identify cases that need to be escalated and escalate effectively
- Share feature requests and effective workarounds within the Support team
- Collaborate with the broader Manychat team on business objectives
- Attend regular team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.
What you'll bring:
- 1+ year of experience in a customer-facing role — the industry doesn’t matter!
- Fluency in English; any additional languages are an advantage
- Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in clear written communication
- Team-first mentality, with an unmatched level of support for teammates
- Ability to work in a fast-paced environment and learn quickly
- Ability to collaborate cross-functionally to understand customer requirements and translate them into effective feedback for the product team
Shifts we’re looking to cover Sun - Thu (Fri, Sat days off) or Tue - Sat (Sun, Mon days off), Yerevan time (you can choose from any options below):
- 3AM - 12PM
- 5AM - 2PM
- 6AM - 3PM
We care about your growth, well-being, and comfort:
- Professional development budget for relevant conference tickets, training programs, or courses.
- Flexible benefits plan to choose the perks that fit your needs.
- Health insurance including dentistry and medical сheck-ups, and covering prescription medication expenses.
- Hybrid work format to choose between home and office.
Ready to apply for this role?
Apply Now →
