Customer Support Agent

We are looking for support agents in European and Central/Latin American time zones.

We require:

• proficiency in English (B2+), knowledge of Spanish or Russian would be a plus
• impeccable writing and communication skills;
• attention to details and a desire to understand the subtleties of the tool;
• stress resistance and the ability to respond politely to criticism;
• experience in technical support and a basic knowledge of HTML, CSS

You will:

• work in a team, share tasks and participate in meetings;
• handle user requests: answer both general questions and reproduce users' work in Readymag;
• write about new features for the Help section;
• describe bugs;
• submit reports to the development team for repair.

You will get:

• Remote work;
• 7-hour working day including 1-hour break;
• 28 days of paid annual leave.

Test assignment:

Our hiring process is fully remote. Our team constantly reviews submissions and invites suitable candidates to interview.

The process will consist of two stages: a formal interview, during which we will also ask you to complete some small tasks, and a meeting with the CEO of Readymag.

‍