Customer Success Specialist

We are seeking a motivated Customer Success Specialist to ensure the success and satisfaction of our valued customers. You will build strong relationships, drive product adoption, and maximize retention.

What You Will Do

• Develop and maintain customer relationships;
• Onboard and guide new customers for smooth implementation;
  
• Understand customer needs and provide solutions;
  
• Provide product training and support;
  
• Identify upselling and cross-selling opportunities;
  
• Conduct regular check-ins and address concerns;
  
• Collect and analyze customer feedback;
  
• Maintain accurate customer records;
  
• Develop compelling and engaging messages for email newsletters;
• Create effective campaigns for upselling and cross-selling;
• Stay updated with industry trends.

What You Need

• 2 years of customer success experience in SaaS;
  
• English skills B2-С1, excellent written and verbal communication skills;
• At least 1 year of experience in marketing or product marketing;
• Familiarity with ActiveCampaign, User Pilot, or similar marketing automation systems;
• Strong proficiency in creating engaging and persuasive messaging for various marketing channels.
  
• Ability to work 5 days a week, from 2 pm to 10 pm CET;
• Excellent listening, communication and problem-solving skills;
• Proactivity, initiative, and enthusiasm for personal development;
• Self-motivated and proactive.