Customer Success Manager

We are currently looking for a Customer Success Manager!

Responsibilities

• Develop and implement strategies for customer growth and retention;
• Manage a portfolio of key clients, analyze metrics, identify trends, and propose improvements;
• Establish effective communication with clients and introduce initiatives to enhance satisfaction;
• Collaborate with Sales, Marketing, and Support teams to drive customer success;
• Gather feedback, contribute to case studies, and initiate product improvements;
• Participate in customer training and support operational activities with Finance, Legal, and Compliance.

Requirements

• 2+ years of experience working with key clients, with a focus on revenue growth;
• Proven experience in building and maintaining long-term partnerships with key clients, driving their success and increasing the value of collaboration;
• Strong analytical skills and the ability to make data-driven decisions;
• Proficiency in Google Sheets / Excel;
• Experience in negotiations with clients and internal stakeholders;
• Proactive mindset, autonomy, and strategic thinking;
• Experience in B2B SaaS, FinTech, EdTech, or other Tech products; experience with the US market;
• English proficiency C1+.

Nice to Have

• Experience in B2B CSM, account management, or business development in global markets;
• Understanding of cultural nuances in international business;
• Strong analytical and decision-making skills;
• Customer-centric approach with a focus on long-term relationships and growth;
• High level of empathy and ability to solve complex customer challenges;
• Ability to thrive in a fast-paced environment, prioritize effectively, and achieve results.

We offer

• Full remote worldwide;
• Comfortable collaboration within the team;
• Regular salary reviews - ensuring to always remain competitive in the market;
• Competitive compensation and solid benefits package.