Customer Care Specialist

The Customer Care team is at the core of our business, we are the face of our company, and we provide front-line support to our customers.
We value our Customer Care team, and that's why we have such a competitive starting package.

Our customers are entrepreneurs, company owners, and company operators. They use Finom to have clear manageable control over their finances.

Our Customers choose us because we are the best on the market, and as a Customer Care team, we’re an extension of that great overall experience.
If you enjoy working with customers, you know how to deliver a great customer experience, and you’re a cool person to work with, click apply.

Responsibilities:

• Providing the fastest customer service response in Europe via phone, email, live chat and social media platforms;
• Liaising with other teams to promptly resolve any customers queries;
• Ensuring individual KPI’s and overall Service Levels are consistently achieved;
• Managing and adapting to a fast paced, ever changing environment;
• Participating in various projects when required;
• Contribute to best in class NPS and high Customer Satisfaction standards.

Your profile:

• English + one or several of the following languages: German, French, Dutch, Spanish. Level is sufficient for free written and verbal communication;
• You take ownership of what you do;
• You are quick to adapt;
• You come to work with a smile;
• People like to spend time with you.
  

Would be a plus:

You have worked in Customer Care for at least 1 year - Online, on the phone or face-to-face. If you have not worked in customer care, but would really like to let us know.

Why us?

• Working in European fintech startup with great potential for self-development and professional growth;
• A collaborative and flexible working environment, open and transparent communication, and a chance to implement your own ideas and know-how;
• Competitive salaries;
• Fully remote or office on Cyprus.