Picsart is looking for a Creator Support Associate who will provide assistance to users over different channels, as well as advocate for users and share user feedback whenever possible. As a Creator Support Associate, you will become an important member of the team, influence the company's continued success, and represent Picsart to its users.
By joining us, you will benefit from
- An honest, open culture that emphasises feedback and promotes professional and personal development.
- Hybrid work model — our team is distributed worldwide, from Armenia to US, UK, Germany, Spain and Romania.
- Well-being benefits (including a monthly well-being fund).
- Growing opportunities — based on your preference, you can grow in the company as a people manager or individual contributor.
- An environment that fosters innovation and creativity, a culture with the ability to pilot new trends.
You will
- Assist users with all aspects of our software via email with a primary focus on customer satisfaction and aiming for end-to-end resolutions
- Offer step-by-step basic troubleshooting procedures depending on the user's issue
- Alert and cooperate with the appropriate teams on app-related issues and bugs, troubleshoot and submit bugs to our developers, and act as the primary driver for issue escalation and feedback
- Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve
- Present regular reports based on customer complaints
- Ensure the implementation of and adherence to community guidelines and policies
- Contribute to long-term operational goals, automation, and workflow optimization.
About you
- Clear communication skills and a strong command of the English language
- 1+ years of experience in a customer-facing support role with experience in technical support & troubleshooting
- Knowledge of customer relationship management (CRM) tools like Zendesk, Freshdesk, Salesforce, etc.
- Familiarity with Picsart, its features, and its audience
- Strong passion for visual art tools
- Strong interest in and knowledge of technology. Advanced usage and quick learning of software, web, and mobile applications
- Collaborative mindset, openness to learning, and knowledge sharing
- Ability to take ownership of projects and tasks
- Knowledge of other languages is a plus.
Ready to apply for this role?
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