Client Support Intern

Who we seek:

We’re looking for a Client Support Intern for our Client Support Engineering team, reporting to the Client Support Manager. Our team is based in the US. As a Client Support Intern, you will be responsible for administrative level tasks, working with Salesforce and Jira applications, with customer facing interaction via email and/or Zoom. Our ideal candidate is someone who has great attention to detail, excellent customer care skills, rigorous note taking abilities, and experience with dealing with customer concerns.

What you’ll do:

• Handle administrative tasks such as account creations and license generation
• Be involved in case follow-up and case reviews
• Help develop Customer Care processes
• We will be offering the potential for career growth with BigID

What you’ll bring:

• Passionate and empathetic to customer needs and urgency
• Salesforce and Jira experience would be nice to have, but not required
• Ability to context switch quickly
• Ability and willingness to learn new technologies