Business Systems Analyst

We’re in growth mode and looking to add a dynamic, highly skilled, and motivated Business Systems Analyst with a strong background in scripting, application configuration, and optimization. The ideal candidate will have hands-on experience with popular business applications such as Salesforce, Jira, and Zendesk. While expertise in all three platforms is preferred, experience with similar applications will be considered. This position reports to the VP of Business Operations

Job Description

• Configure and customize Salesforce, Jira, Zendesk, and other relevant applications to meet the specific needs of our business processes.
• Collaborate with cross-functional teams to understand requirements and translate them into effective system configurations.
• Develop and maintain scripts to automate repetitive tasks and enhance the efficiency of workflows.
• Implement automation solutions, like Zapier, to streamline processes and reduce manual intervention.
• Continuously analyze and optimize process performance to ensure maximum efficiency.
• Utilize data-driven insights to identify opportunities for process improvement.
• Work with stakeholders to gather and analyze data, providing actionable recommendations for workflow enhancements.
• Collaborate with IT, sales, customer support, and other teams to understand their unique requirements and challenges.
• Act as a liaison between technical and non-technical teams to ensure seamless integration of applications into daily operations.
• Maintain comprehensive documentation of configurations, scripts, and processes to facilitate knowledge transfer and ensure system stability.
• Provide training and support to end-users on application functionality and best practices.
• Troubleshoot and resolve issues related to application configuration and optimization.

Qualifications

• Bachelor’s degree in a relevant field (Computer Science, Information Technology, Business, etc.).
• Proven experience in configuring and optimizing Salesforce, Jira, Zendesk, or similar applications.
• Strong scripting skills (e.g., Python, JavaScript) for automation purposes.
• Analytical mindset with the ability to leverage data for informed decision-making.
• Systems design experience with the ability to understand business processes and implement tooling to optimize them.
• Excellent communication and collaboration skills.
• Ability to work in a dynamic and fast-paced environment.

Benefits

• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 2x / year in-person team meet-ups (2-3 days, company paid)