YOUR RESPONSIBILITIES WILL INCLUDE:
- Analyzing, visualizing, and evaluating the current state of operations and business processes
- Identifying and driving positive process improvements for the business: participating in business process change projects, digital transformation, and business process re-engineering
- Modeling process logic using modern notations and modeling tools
- Systematizing and standardizing internal processes to achieve maximum efficiency, as well as setting up and measuring analytics and data
- Evaluating departmental goals, and setting the right targets and establishing KPIs and SLAs
- Mentoring, training, and developing teammates for career progression and continuous learning
WHAT YOU WILL NEED TO SUCCEED:
- You have multiple years of experience in fast-paced environments in operations and business analysis-related roles
- Excellent verbal and written English skills (minimum C1); fluency in German is an advantage
- Proficiency in modern tools for modeling and analyzing business processes, as well as practical experience in applying different modeling notations
- The ability to set up customer support ticketing systems, including automations (e.g., Help Scout, Intercom)
- The ability to create detailed technical documentation and Standard Operating Procedures
- A high level of proactivity, ownership, and a get-stuff-done mentality
- A passion for conceptual and analytical work, as well as a willingness to roll up your sleeves and dive into hands-on tasks when necessary to move the company forward
- Strong problem-solving skills, with the ability to effectively break down and solve complex problems
- Refined written and verbal communication skills, with experience delivering concise content through presentations or written documents
- Excellent time management and prioritization skills, with a keen attention to detail
- Self-motivation, proactivity, and organizational skills, coupled with a positive attitude
WHY VISARIGHT?
- Super-fast and dynamic environment
- Compelling and attractive salary, paid vacation and paid public holidays
- High-impact working environment with flat hierarchies and short decision-making processes
- Spot in our smart, creative, and highly motivated international team
- Participation in scaling of a great product into global reach with fast growth
- Ability to initiate innovation and to influence on a global level
- Regular online and offline team events
- Flexible working hours and possibility to work from anywhere.
Ready to apply for this role?
Apply Now →
