Responsibilities
- You will be responsible for preparing reports made to control and improve the operational efficiency of technical support;
- Collection and analysis of data from reporting systems and from responsible employees by the status of work of production units;
- Responsible for weekly, and monthly production reports, reporting to the client: performance reporting, SLA;
- Formation of regular financial statements and production plans;
- Building efficient communication with the client and partners involved in the project;
- Understanding the needs/pain points of our clients regarding technical support and proposing solutions;
- Collaborate closely with the team to define and implement effective and efficient solutions to business challenges and opportunities;
- You'll be challenged with identifying innovative ideas against the existing and future needs of our customers.
Requirements
- 3+ years of business analyst experience implementing and/or supporting ERP, business analytics or industry-specific applications
- Strong problem-solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships
- You have the desire to learn and apply new technologies
- You have good interpersonal skills
- Excellent presentation skills with strong experience with presentation tools
- Passion for exceptional documentation including diagrams, standards, and project papers
- Must be able to explain complex systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written, and visual presentations
- Upper-intermediate English level (verbal and writing skills).
What We Offer
- Competitive monthly fixed salary (based on the results of the interviews);
- Long-term international projects with a modern approach;
- Flexible work format: remotely anywhere from Thailand, Malaysia, Kazakhstan, or the same timezone;
- Benefits program: compensation of Professional, Workplace, Health, Children, Sports, Services, and Culture expenses by your choice;
- Flexible schedule: full-time 40 hours per week, no night meetings;
- Official contract in accordance with country legislation;
- Paid vacation of 20 working days and sick leaves;
- Company-provided modern IT equipment;
- Regular online and offline informal events, a friendly atmosphere.
