Requirements
- Understanding of payment processes: deposits, withdrawals, PSPs, crypto/fiat;
- Experience in payments, billing, anti-fraud, fintech, or operational support;
- Analytical thinking and data skills;
- Ability to make decisions on each case and take responsibility for them;
- Ability to work under high pressure;
- Ability to work shifts, including night shifts;
- At least one year of experience in payments, fintech, iGaming, or related high-risk projects.
Key responsibilities
- Manual processing of withdrawal requests;
- Analysis of deposits and unsuccessful transactions;
- Investigation of suspicious and abnormal transactions;
- Detection and formation of fraud patterns;
- Analysis of user behavior;
- Verification of payment details;
- Processing refunds and erroneous credits;
- Analyzing PSP technical statuses;
- Interacting with L1 support on transaction issues;
- Maintaining transaction logs and recording decisions.
Desirable
- Experience in iGaming / gambling / crypto / high-risk projects;
- Experience working with multiple PSPs;
- Participation in building or improving anti-fraud processes;
- Experience with manual withdrawals and complex cases.
What we offer
- High salary (plus performance bonuses and salary revision on a regular basis);
- Work schedule: Mon-Fri (9h with 1h lunch break), flexible start 8:00-10:00;
- 24-days holiday leave;
- Corporate English lessons;
- Exciting work challenges that allow you to grow to your full potential;
- Strong team of like minded professionals who will be by your side to accomplish ambitious projects, and to stimulate your professional development and bring experience.
Ready to apply for this role?
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