Requirements
- Understanding of payment processes: deposits, withdrawals, PSPs, crypto/fiat;
- Experience in payments, billing, anti-fraud, fintech, or operational support;
- Analytical thinking and data skills;
- Ability to make decisions on each case and take responsibility for them;
- Ability to work under high pressure;
- Ability to work shifts, including night shifts;
- At least one year of experience in payments, fintech, iGaming, or related high-risk projects.
Key responsibilities
- Manual processing of withdrawal requests;
- Analysis of deposits and unsuccessful transactions;
- Investigation of suspicious and abnormal transactions;
- Detection and formation of fraud patterns;
- Analysis of user behavior;
- Verification of payment details;
- Processing refunds and erroneous credits;
- Analyzing PSP technical statuses;
- Interacting with L1 support on transaction issues;
- Maintaining transaction logs and recording decisions.
Desirable
- Experience in iGaming / gambling / crypto / high-risk projects;
- Experience working with multiple PSPs;
- Participation in building or improving anti-fraud processes;
- Experience with manual withdrawals and complex cases.
What we offer
- High salary (plus performance bonuses and salary revision on a regular basis);
- Work schedule: Mon-Fri (9h with 1h lunch break), flexible start 8:00-10:00;
- 24-days holiday leave;
- Corporate English lessons;
- Exciting work challenges that allow you to grow to your full potential;
- Strong team of like minded professionals who will be by your side to accomplish ambitious projects, and to stimulate your professional development and bring experience.
