Job Description

We are looking for an Applications Support Engineer (Level 3) to join the team.

Work closely with Support, QA and Development teams for setting up, configuring and maintaining new and existing applications as part of the infrastructure.
Deploy, install, configure and maintain sophisticated Trading/Finance and related software.
Configure bare metal & cloud instances to host various types of applications.
Work on the administration of UNIX/Linux OS – installation, configuration and maintenance.
Administrate UNIX/Cloud infrastructure – installation, configuration and maintenance.
Deploy and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc.
Make key decisions for scalability, reliability and accessibility.
Install and manage in-house developed and external well-known monitoring systems.
Work with the GIT repositories.
Implement automation activities in order to get rid of routines.
Suggest improvements to the technical side of applications/environments as well as to the internal support processes.
Be proactive in identifying and troubleshooting problems in testing and production environments.
Solve critical problems in applications’ configuration and environments.
Communicate with clients and partner companies’ engineers on technical subjects.
Participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer issues.
Guide and mentor Tier II engineers.
Share knowledge within the team and across other teams.

Must-have skills:

3+ years of experience in UNIX/Linux administration.
Experience working as a Tier III Support engineer.
Strong experience with OS-level administration on Linux and/or UNIX.
Experience in Amazon compute cloud.
Hands-on scripting experience with Bash, Python, and/or Groovy.
In-depth knowledge of TCP/IP and ISO/OSI stack.
Experience in working with Apache, Nginx, HAproxy, Envoy, etc.
Experience with networking (routing, IP, TCP, UDP, DNS).
Experience with monitoring and logging tools (Zabbix, Elasticsearch, or OpenSearch, Grafana, Kibana, Dynatrace, Prometheus, etc.).
Know how to read and analyze errors in applications.
Strong ability to troubleshoot and solve problems using analytical skills.
An ability to handle multiple tasks and projects simultaneously.
Understanding of ITIL processes and routines.
Good command of English (written and verbal).

Nice-to-have skills:

Flexibility benefits:
- Possibility of hybrid/remote work mode in Georgia.
- Flexible working hours.
Health and recreation benefits:
- 24 working days of paid vacation.
- Fully paid additional wellness days (3 days per year).
- FitPass (sport and related activities) access.
- Medical insurance - VIP package.
Facility benefits:
- Modern office with new equipment.
- PlayStation and table football in the office.
- Meals in the office.
- Free drinks and snacks.
Community benefits:
- Teambuilding activities.
- Corporate parties.
- Football club.
- Billiard club.
- Speakers' club.
- Free admission to corporate external events.
- Possibility of joining conferences and professional fairs.
- Personal branding development support.
Professional training benefits:
- Georgian language courses for foreign employees.
- Unlimited access to self-learning platforms.
- Certification opportunities.
- Mentorship Program.
Social benefits:
- Parental bonus.
- Referral bonus.
- Blood donation paid leave.
- Gifts for employees.
- Gifts for children.

Ready to apply for this role?

Applications Support Engineer (Level 3)