Account Manager

Responsibilities:

• Build, keep and maintain client relationships;
• Onboarding and concluding contracts with new clients;
• Processing incoming customer requests to connect to Mercuryo services;
• Identifying customer needs and presenting related Mercuryo solutions;
• Negotiating to agree on commercial terms and technical requirements;
• Preparation of documents for the conclusion of a transaction with clients;
• Participation in the process of technical integration;
• Maintaining and developing relationships with clients;
• Analysis of the financial performance of the client in order to maintain and / or increase the established profitability for the client;
• Develop and implement strategic account plans to achieve revenue targets and maximize business opportunities;
• Liaise with internal departments to address clients feedback, needs and come up with the best solution for the client;
• Follow and achieve KPIs on quarterly basis.
  

What We’re Looking For:

• Knowledge of English - not lower than upper-intermediate;
• KYC, AML, Regulatory and onboarding knowledge;
• Experience with JIRA;
• Experience in AMOCRM;
• Experience in payment systems;
• Experience in cryptocurrency projects and CC processing (will be an advantage);
• Willingness to work with a large amount of information, analytical thinking, ability to work in a team;
• The ability to independently prioritise work;
• Focus on results;
• Experience in the fintech or financial services sector;
• Client oriented mindset, ability to solve complex client’s requests.

What We Offer:

• Competitive market rate salary and performance-based incentives
• 22 days annual leave with an additional 6 company days, plus bank holidays
• Comprehensive health insurance plans
• Extensive Benefits program
• Flexible work schedule and remote work options
• Professional development and training opportunities
• Opportunity to shape the initiatives you’re working on
• Diverse and friendly team
• We are open-minded to new ideas
  

Join Us

If you're driven to be a part of the web3 forefront and are keen to leave your mark on this rapidly evolving field, Mercuryo is an excellent choice. Discover our open positions and see how you can contribute to shaping the future.