Account Manager

Main responsibilities:

• Reviewing online clients’ business profiles in line with the company’s procedures, acceptance policies, and international regulations.
• Completing a full cycle of client onboarding (except sales).
• Building long-lasting partnerships willing to exceed clients’ expectations.
• Applying the KYC principle during the onboarding process.
• Registering and settling new merchants within UniversePAY gateway.
• Setting up smart routing, cascading, and chargeback prevention policies for existing and new online clients at UniversePAY back office.
• Ensuring a stable daily increase in the client’s turnover.
• Managing information flow in a timely and accurate manner.

Requirements:

• 1+ years of proven experience as an Account Manager in the payment processing industry is a must.
• Bachelor’s or Master’s degree in Business Administration or a relevant field.
• Excellent knowledge of English and Russian (both oral and written).
• Proficient Microsoft Office skills.
• Ability to build and maintain good rapport with clients and handle situations with confidence (via phone, email, and face-to-face).
• Exceptional organizational skills with the ability to prioritize tasks.
• Sense of accuracy and ability to find solutions to non-standard situations.
• Proven problem-solving and analytical skills, focus on results.
• A strong team player with an initiative-taking and enthusiastic attitude.

Here is why the UniversePAY team is always in a good mood:

• Coverage of business travel expenses.
• Health insurance, a full social security package, and an annual paid vacation.
• Professional studies and trainings.
• Career advancement opportunities.
• Highly qualified, experienced, and friendly colleagues.
• Corporate events and activities.
• Dynamic business environment.

Working conditions:

• Competitive salary starting from 1200 EUR/net.
• Probation period of 3 months.
• Full-time work schedule from 9:00 to 18:00.
• Remote work mode.